Editing a Knowledge Center Item

  1. Search and locate the Knowledge Center item to be edited.

  2. Once the item has been located, click the Title of the Knowledge item to be edited to go the Knowledge Center Item information page which displays the article/ content along with options to Delete, Edit and Print it. You can also specify where to show attachments associated with the item using the options available on this page.

  3. Go to the right side of the page which displays a rating chart and comment box.  Click the Edit link above the Ratings fields to edit item. The item is opened for editing with all the fields displaying the currently stored information for the item.

  4. Make the necessary changes to the item properties or to the content and click the Save button at the bottom of the page to the right to save changes to the item. The item will be updated and the changes will be reflected in the Item Information page for the item immediately.