1. Search for the contact to add the ticket to.
2. Once you locate the contact from the list of search results, click on the contact name to view details of the contact.
3. Click on the Create Ticket tab.
4. Fill in the applicable information in the Info tab. *Tickets must have a subject.
5. Fill in the applicable information in the UDEF's tab.
6. When all desired information has been added, click the Create Ticket button.