Welcome to the Cynergy Software Manual. You are about to embark on a journey that will take you through all of the modules and features of the Cynergy Software Suite. Originally designed to be a lightweight ticketing system, Cynergy has blossomed into a full blown CRM System that can handle most, if not all, of your business' daily tasks. Cynergy contains the original Ticketing System as well as new additions such as Opportunities, Knowledge Center Articles, Resolutions, Announcements, FAQs, and How To documentation can all be entered into the Knowledge Center Module to be used as a ”library” for internal and external use. A public knowledge center item (if configured) can be used on the company website for customers to use as a self help guide., and our Scheduler. If you need to document it, search for it, or research it, chances are Cynergy can accommodate your needs. Without further delay let's get started.