We believe Cynergy Active Ticket is the Best full featured help desk /support software on the market today. It's an ideal solution for companies providing customer support to many users or to members of your organization. Cynergy Active Ticket offers many unique help desk features to streamline support and improve customer experience.
Cynergy Active Ticket makes it easy, and convenient, for users to submit support requests, active or trouble tickets. Customers can utilize Web based help desk customer support or send an email, which is then logged straight into the Cynergy Active Ticket database for staff review.
With Cynergy software, you implement an efficient, straight forward ticketing system and can easily track and manage customer emails and support requests. Staff members can be assigned to single or multiple departments, which results in saving time when assigning customer support requests.
Cynergy Active Ticket makes submitting tickets easy for customers by providing a variety of submission methods:
Users can send customer support email to your company, which will be logged, assigned to a specific department, and given a help desk ticket number. Multiple incoming email addresses can be set up, allowing you to completely manage customer communications.
Included in Cynergy Active Ticket is a web based client help desk system. Users log into the online submission form and easily submit, or track, their support requests.
Simply send an email to the help desk, and Cynergy will capture it and automatically launch a ticket then notify the appropriate people electronically.
Cynergy also includes Asset management, Opportunity Management, and a very simple yet powerful reporting module to inform management of the help desk activity. What makes it more feasible is that Cynergy is affordable to just about everyone.
We sincerely appreciate your purchase and are committed to delivering the best support product in the industry today with unparalleled service. If there is anything that we can do to assist you in understanding and improving your business, please do not hesitate to ask.
The Cynergy Software Development and Support Team
Cynergy Support Email: support@cynergysoftware.com
